VC921
2.4GHz IP Wi-Fi Camera
Frequently asked questions
What languages can be displayed in the mobile app?
How do I turn on motion detection and record the motion? (Android)
How do I turn on motion detection and record the motion? (iOS)
How do I turn on sound detection? (Android)
How do I turn on sound detection? (iOS)
If I don't have the cloud subscription, where can I store my motion detected videos?
What should I do to ensure my camera will not be exposed to strangers?
Can I share the user account with other persons and view the same camera?
What should I do to protect my privacy and online security?
What are the recommended settings for my IP camera?
Where should I place my IP camera?
Where can I get the free MyVTech Camera mobile app?
I cannot find the camera ID on the camera for adding it to the app. (Android)
I cannot find the camera ID on the camera for adding it to the app. (iOS)
How the system works?
Can I change the display name of my IP camera? (Android)
Can I change the display name of my IP camera? (iOS)
What should I do if I want to relocate my IP camera?
While I am viewing my IP camera, can another person view my camera at the same time?
I already added my camera to a user account. Can I add it to another account?
Where can I find the snapshots and videos I took manually with the camera?
What are the meanings of the LED light patterns on my camera? Can I turn them off? (Android)
What are the meanings of the LED light patterns on my camera? Can I turn them off? (iOS)
I cannot find the pair/reset button on the camera.
I cannot add my camera to the mobile app.
How do I remove an IP camera from the app? (Android)
How do I remove an IP camera from the app? (iOS)
I cannot log in to the mobile app.
I have forgotten my login password. (Android)
I have forgotten my login password. (iOS)
Why does the IP camera not respond normally?
Why does my IP camera show offline? (Android)
Why does my IP camera show offline? (iOS)
Why is the camera connection lost every now and then? (Android)
Why is the camera connection lost every now and then? (iOS)
Why is my screen in black and white?
I see white glare on the camera's screen.
I've got flickers in my camera view while streaming.
I cannot open and view the Installation guide.
The app manual does not display correctly. I cannot see some of the images. (Android)
Can I adjust the video streaming resolution?
Can the camera show in landscape view?
My camera view is too dark.
Can my camera zoom in?
How do I turn off the camera?