Snom.io means “Innovation – Output”. It is an applications platform consisting of a set of tools and guides to help developers create applications for the business world that operate on supported Snom ‘io’ capable professional desktop telephones with an installed base of millions of VoIP end-points in businesses and workplaces around the world. The snom.io website invites developers to register and download development instructions utilizing Snom’s XML, CTI and the supported Mini-Browser. Developers can publish their applications and extensions to the entire Snom community with the possibility to crowd-source software development, publish, share and mass deploy their application solutions to the entire Snom commu- nity of installers and users. Discover https://snom.io Snom.io The applications are organized as follows: · Personal Applications · IoT, Devices, Sensors & Control Applications · Video Source Applications · Business and Productivity Applications · Vertical and Industry-specific Applications · PBX-specific Applications Technical Support Snom’s Help Desk is a secure single point of contact for Snom’s professional installer community and employs a highly trained, efficient, globally distributed and multi-lingual technical support team that uses a most advanced help desk platform to support Snom’s partners across the world. The Snom Help Desk is a 2nd level and upwards support resource that is reachable continually online. It is designed as a multi-tiered trouble-shooting tool for support tickets by topic and time. It is fully monitored with escalation procedures and problem resolutions. The system also holds a knowledge base and forum to assist professionals in finding rapid responses to their problems. Snom utilizes its help desk and technical support systems for operational excellence, aligning resources and efficiencies, continually improving response times, escalation to software development for continual firmware and software deployment, and a feedback loop into the quality management operations and the update of its shared knowledge base. helpdesk.snom.com